Returns policy

360 Returns Policy
1.Repairs

If our Technical Support team cannot solve your on site query then our returns procedure is there to ensure a quick and efficient service.
Please contact our Sales administrators by calling 08709033601 or by e-mailing
Vicki.bennett@360visiontechnology.com
Annick.whitfield@360visiontechnology.com
Avril.Burton@360visiontechnology.com
Chris.Connor@360visiontechnology.com
Julie.Joiner@360visiontechnology.com
Andy.Alexander@360visiontechnology.com
Please ensure that you have the following essential information to hand:

• Your company name and 360 account number
• The product type and serial number
• A detailed fault description

This information is then logged by the Administrators and a returns authorisation number issued. This returns number is valid for 14 days from date of issue. Please ensure the returns number is clearly marked on any package of the returning product No product will be accepted back without an issued returns number.

Items should then be returned to :

360 Vision Technology Ltd
Unit 7 Seymour Court
Manor Park
Runcorn
Cheshire
WA7 1SY

This procedure is in place to assist our service team in carrying out a quick and efficient repair thereby maintaining acceptable service levels to our customers.

2.Credit Returns

In the event of requesting a return for credit contacts and authorised returns number requirement are as above.

Please ensure that you have the following information to hand

• Your company name and 360 account number
• The product type and serial number
• The original invoice number and date
• The reason for this request
• If approved by the Administrator you will then need to supply a new purchase order for the alternate or replacement product.

The product will be fully assessed on its return to our premises ,a credit note will be issued on the basis that the product is suitable for re-stocking and has all packaging ,manuals and accessories present. The standard product warranty exclusions also apply to this policy.

Warranties cover :

For defects resulting from faulty components or workmanship 360 vision will provide :

• Repair of product
• Replacement of product with same or equivalent

Warranties exclude:

• Reasonable wear and tear
• Damage resulting from negligence or misuse
• Damage in transit
• Use or storage outside environmental specification
• Damage from external elements such as storms/lightning
• Screen burn due to misuse such as excessive contrast setting